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Terms of Service

Last Updated: September 8, 2026

Ranzo Hardware is the online store of Ranzo Supply LLC, a New York limited liability company. These Terms apply to visitors and customers using ranzohardware.com. Read them before using the website or ordering products.

1. Acceptance of Terms

By using the website, you agree to these Terms and applicable laws. If you do not agree, do not use the website or place orders through it.

2. Use of the Website

The website is intended for lawful personal and business purchases of hardware, tools, and industrial supplies. Do not attempt unauthorized access, disrupt the website, misuse its systems, extract its data using unauthorized automated tools, or use it unlawfully.

3. Accounts

Guest checkout is available. Accounts provide features such as order history and saved information. Provide accurate details and keep them current.

You are responsible for keeping your account credentials confidential and should contact us at info@ranzohardware.com if you suspect unauthorized use. Accounts may be suspended or terminated under the website's account-use rules.

4. Products and Pricing

We make reasonable efforts to keep descriptions, prices, and availability accurate, but errors can occur. We may correct errors and update availability. If an order is canceled because of incorrect pricing, you will be notified and a full refund issued.

5. Orders and Payment

Orders are subject to acceptance. Orders may be refused or canceled for reasons including suspected fraud, unavailable products, or incorrect order information.

Payment in full is required when ordering. Major credit and debit cards are accepted through Stripe as displayed at checkout. You must be authorized to use the payment method you provide.

6. Shipping and Delivery

The Shipping Policy describes delivery destinations, processing and transit estimates, shipping methods, and charges. Those terms form part of the purchase conditions.

7. Returns and Refunds

Returns and refunds are handled under the Return & Refund Policy. Cancellation requests are handled under the Cancellation Policy. Review the conditions, exclusions, and refund schedule before purchase.

8. Intellectual Property

Website content belongs to Ranzo Hardware or its licensors and is protected by applicable intellectual-property laws. Reproduction, distribution, modification, or public display requires the relevant permission.

Third-party names, images, and logos identify products and remain the property of their owners. They do not imply brand-owner affiliation or endorsement.

9. Limitation of Liability

To the extent permitted by law, these Terms exclude indirect, incidental, consequential, special, and punitive damages related to website use or purchases, and limit liability for a purchase-related claim to the amount paid for the product concerned. These limitations apply only where lawful and do not exclude liability or rights that cannot legally be excluded.

10. Hazardous Materials

Some products may be classified as hazardous materials and subject to shipping restrictions or special handling, storage, and disposal requirements. Customers must comply with applicable requirements when receiving, using, storing, or disposing of those products.

11. Indemnification

To the extent permitted by law, customers are responsible for claims and losses arising from their violation of these Terms, unlawful use of the website, or misuse of products. This provision is subject to applicable law.

12. Changes to These Terms

Updates are posted on the website with a revised date. Review the current Terms when using the website or placing an order.

13. Governing Law

These Terms are governed by New York law, subject to applicable mandatory legal protections. Disputes are addressed in the appropriate New York state or federal courts except where applicable law requires otherwise.

14. Contact Information

Ranzo Supply LLC operates Ranzo Hardware as an online-only retailer. It does not operate a walk-in storefront. Contact us about these Terms using the details below.

Ranzo Hardware, operated by Ranzo Supply LLC

Address: 14 Hawkins Ave, Ronkonkoma, NY 11779, United States

Phone: +1 (631) 946-3827

Email: info@ranzohardware.com

Customer support hours: Monday - Friday, 9:00 AM - 5:00 PM ET

Response time: we typically respond within one business day.

Ranzo Hardware Customer Service