Shipping Policy

After placing an order, you will receive an order confirmation email. Payment is required at the time of ordering, as stated in the Terms of Service. Keep your confirmation and order number for future questions.

Orders ship from regional US distribution warehouses. Orders are sent from the closest warehouse that has the items in stock. A shipping notification and tracking information are sent when the order ships.

Shipping destination: contiguous United States.

Free Standard Shipping applies to orders of $99 or more before tax and fees, weighing 150 lbs or less, within the contiguous United States. Other shipping rates are calculated in the cart and at checkout using weight, dimensions, and destination.

Unusually heavy, oversized, or special-handling items may cost more to ship. These charges are reflected in the cart and checkout rate and are not added afterward. Refer to the displayed checkout rate before completing the purchase.

Where the two rules meet, the free-shipping rule takes priority: an order that qualifies for Free Standard Shipping ($99+ before tax and fees, 150 lbs or less, contiguous US) ships free, and oversized or special-handling costs apply only to orders that do not qualify. The rate shown at checkout is the rate charged.

• Processing time: 0-2 business days.
• Transit time: typically 1-5 business days after dispatch.
• Total estimated delivery time: typically 1-7 business days, including processing.
• Shipping method: Standard Shipping.
• Carriers: FedEx, UPS, and USPS.
• Daily cutoff: 11:00 AM Eastern Time, Monday-Friday.

Orders placed before the cutoff typically ship that business day. Orders placed after the cutoff, on weekends, or on major holidays generally ship the next business day; in some cases processing takes up to two business days. Business-day estimates exclude weekends and major holidays. Estimated arrival depends on processing, destination, and warehouse location.

We ship only within the contiguous United States. Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO/DPO addresses, and international destinations are excluded. PO Boxes are not supported; a street address is required.

Orders are subject to acceptance. Orders may be refused or canceled for reasons including suspected fraud, unavailable products, or incorrect order information. Pricing or product-information errors may be corrected. If an order is canceled because of a pricing error, you will be notified and a full refund will be issued, as stated in the Terms of Service.

A tracking number is emailed when your order ships. You can also use your account or visit the Track Your Order page with the order number and email used at checkout. Contact info@ranzohardware.com for tracking assistance.

We do not offer backorders. Product pages display warehouse stock, and only in-stock items can be checked out. If an item runs out between adding it to the cart and checkout, the affected line is adjusted or removed before payment and the change is shown to you.

Contact us as soon as possible to request cancellation. Cancellation is only guaranteed before fulfillment begins. Confirmed canceled orders are refunded in full, including shipping and tax, under the Cancellation Policy. On returns, original shipping charges are not refunded on change-of-mind returns; damaged, defective, or incorrectly shipped items are refunded in full including original shipping, per the Return & Refund Policy.

Inspect the package on arrival. If visible damage is present, note it on the carrier's receipt before signing. Contact info@ranzohardware.com within 30 days of delivery with your order number and photos. Ranzo Hardware covers return shipping for damaged items and provides a full refund once the return is processed under the Return & Refund Policy.