Frequently Asked Questions
What products do you offer?
We offer tools, hardware, building supplies, electrical and plumbing products, paint supplies, lawn and garden items, storage, home essentials, and related hardware categories. Check each listing for the model, quantity, and applicable specifications.
How can I place an order?
Select your products, add them to your cart, and follow checkout to enter delivery and payment details. Review the total before submitting your order. Guest checkout is available, so an account is not required.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards as offered at checkout. Stripe processes card payments. Prices and payments are in USD; applicable tax and shipping are shown before payment. See the Payment Policy for details.
How much does shipping cost?
Standard shipping is free for qualifying orders of $99 or more before tax and fees, weighing no more than 150 lbs, within the contiguous United States. Other rates are based on weight, dimensions, and destination. Oversized or special-handling costs, where applicable, are displayed before payment. See the Shipping Policy for the applicable conditions.
How long does shipping take?
Processing takes 0-2 business days and transit typically takes 1-5 business days after dispatch, for an estimated total of 1-7 business days. Orders received before 11:00 AM Eastern Time on a business day typically ship that day. Weekends and major holidays are excluded from business-day estimates.
Do you offer international shipping?
No. We ship only within the contiguous United States. Alaska, Hawaii, Puerto Rico, other US territories, military addresses, and PO Boxes are not supported.
How do I track an order?
Use the tracking email sent when the order ships, or visit the Track Your Order page and enter your order number and checkout email. Contact us if the stated processing period passes without a shipping update.
Can I cancel my order?
Contact us promptly. Orders not yet in fulfillment can be canceled. Cancellation is only guaranteed before fulfillment begins; the team will confirm the order status. Shipped orders follow the Return & Refund Policy. See the Cancellation Policy for details.
What is the return window?
Request a return of eligible items within 30 days of delivery. Change-of-mind items should be unused and complete in the original manufacturer packaging. Check the Return & Refund Policy for exclusions and the published refund schedule.
Who pays return shipping?
Customers pay for change-of-mind return shipping. Ranzo Hardware covers approved return shipping for items that arrive damaged or defective, or where we send the wrong item. Request approval and instructions before shipping a return.
Are there restocking fees or refund deductions?
Unopened items returned in original condition have no condition deduction. For change-of-mind returns, the published schedule provides a 65% refund when an item is opened and complete but packaging is damaged, and a 50% refund for signs of use, wear, or missing pieces. These are 35% and 50% deductions respectively. Seller-error claims are handled separately under the full-refund terms.
How long do refunds take?
Approved return refunds are issued to the original payment method within seven business days of the return arriving at our facility, following inspection. Confirmed cancellation refunds are issued promptly and may take 5-10 business days to appear with your card issuer.
Do you offer exchanges?
We do not offer direct exchanges. Return the original item under the Return & Refund Policy and place a new order for the item you want.
What if my item arrives damaged or incorrect?
Contact us within 30 days of delivery with your order number, an explanation, and relevant photos. We will provide instructions for the claim and any approved return.
Customer Service
Ranzo Hardware, operated by Ranzo Supply LLC
Address: 14 Hawkins Ave, Ronkonkoma, NY 11779, United States
Phone: +1 (631) 946-3827
Email: info@ranzohardware.com
Customer support hours: Monday - Friday, 9:00 AM - 5:00 PM ET
Response time: we typically respond within one business day.