Cancellation Policy

Orders can enter fulfillment within minutes of being placed. Cancellation is only guaranteed if fulfillment has not started. Contact us as soon as possible.

Once an order is in fulfillment, being picked and packed at the distribution center, we can no longer guarantee it can be stopped, even before a tracking number exists. Contact support and we'll check the order's status: if it can still be intercepted we will, and if not, it will ship and is covered by the return policy below.

Call +1 (631) 946-3827 during support hours (Monday - Friday, 9:00 AM - 5:00 PM ET), or email info@ranzohardware.com with your order number and "Cancel" in the subject line. The team will confirm whether the cancellation succeeded or the order was already in fulfillment.

Once an order ships, it cannot be canceled through the cancellation process. Eligible items are covered by the 30-day Return & Refund Policy and its conditions.

Canceled orders are refunded in full, including shipping and tax, to the original payment method. Refunds are issued promptly; depending on the bank or card issuer, they may take 5-10 business days to appear on the statement.