Return & Refund Policy

Eligible items may be returned within 30 days of delivery, including change-of-mind returns. Returns are handled per item for orders containing multiple products. The conditions, exclusions, and refund schedule below apply. Nothing in this policy limits any remedy you are entitled to under applicable law.

• Return period: 30 days from delivery.
• Change-of-mind condition: unused, in resalable condition and in original manufacturer packaging, with all parts, manuals, and accessories.
• Customer-paid return shipping: change-of-mind returns.
• Store-paid return shipping: damaged or defective items and wrong items sent by the store.
• Return address: supplied after return approval. Do not send an item back before receiving instructions.

1. Use the return form below or email info@ranzohardware.com with your order number and the reason for return.
2. For damage or an incorrect item, include photos of the item and packaging. For a defect, describe the problem.
3. Wait for approval and the correct return instructions. The team typically responds within one business day.
4. Pack the item with its parts, manuals, and accessories, following the supplied instructions.
5. Use a trackable shipping service and retain the tracking information. Returns may go to a different warehouse from the one that dispatched the order.

Report damage, an item that does not work as expected on arrival, or an item that does not match the order within 30 days of delivery. Ranzo Hardware covers return shipping and provides a full refund, including any original shipping charges, for these returns under this policy. Defects that surface later are typically covered by the manufacturer's warranty where one applies; ask us and we'll point you in the right direction.

Returned items are inspected and the result is communicated by email. For change-of-mind returns, the refund depends on the condition received:

The refund amount follows the condition of the returned item. Contact customer service before sending a return that does not meet the stated eligibility conditions.

Approved refunds are issued to the original payment method within 7 business days of the return arriving at the facility. On change-of-mind returns, original shipping charges are not refunded; damaged, defective, or incorrect-item refunds include original shipping as described above.

Direct exchanges are not offered. Return the original item for a refund under this policy and place a separate order for the replacement item you want.

• Hazardous materials
• Grocery, food, and pet-food items
• Items with expiration dates
• Gas-powered equipment once fueled or oiled
• Custom or special-order items
• LTL / freight shipments
• Items marked final sale at the time of purchase

Contact customer service before sending any return, especially a hazardous or fueled item.