Privacy Policy

We collect information that you provide when using the website or placing an order. We also collect usage information automatically through cookies, web beacons, and similar technologies.

We use information to process and fulfill orders, send order confirmations and shipping notifications, manage accounts, respond to support requests, improve the website, detect fraud, and meet legal obligations.

We send promotional communications if you have opted in. We do not use your information for automated decisions or profiling that would produce legal or similarly significant effects without your consent.

We share information with service providers that help operate the website, process payments, fulfill orders, and deliver packages. These providers are required to use the information as directed by us.

Our distribution partner and delivery carrier receive your name and shipping address to pick, pack, and deliver your order. The listed delivery carriers are FedEx, UPS, and USPS. Stripe processes card payments.

Google Analytics collects website-usage information through cookies. Microsoft Advertising Universal Event Tracking (UET) collects usage information to measure advertising and understand how visitors reach the site. Microsoft advertising preferences can be managed at account.microsoft.com/privacy/ad-settings.

If you opt in to Google Customer Reviews after purchase, your email address, order number, and estimated delivery date are shared with Google for a satisfaction survey. Declining does not affect your order.

Some state privacy laws treat the use of advertising and analytics cookies like these as “sharing” personal information for targeted advertising, even where nothing is sold. We honor the Global Privacy Control (GPC) browser signal: when your browser sends it, Google Analytics measurement is disabled and the Microsoft UET tag is not loaded. You can also use the vendor opt-outs linked above.

Information may also be disclosed when required by law, to investigate fraud, or to protect rights and safety. If the business is acquired or merged, information may transfer to the acquiring entity; notice will be provided before it becomes subject to a different privacy policy.

Cookies support account sessions, carts, preferences, and analysis of website use. You can block or delete cookies through your browser, although this may affect website functions.

We do not currently respond to browser Do Not Track signals; we do honor the Global Privacy Control signal as described above. Third-party analytics services may set their own cookies and have their own privacy policies.

We use reasonable technical and organizational safeguards to protect personal information. No online transmission or storage method is completely secure. Contact us if you believe your account has been compromised.

Information is retained as needed for the purposes described here, including legal obligations, disputes, and agreements. Order records are retained for a minimum of seven years. Account-deletion requests remain subject to lawful record-retention requirements.

You can contact us to request access, correction, or deletion of personal information, or ask about restricting or objecting to processing. Rights and exceptions depend on applicable law.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information, and the right not to be discriminated against for exercising your rights. We do not sell personal information. To the extent our advertising and analytics cookies are considered “sharing” for targeted advertising, you can opt out by enabling the Global Privacy Control (GPC) signal in your browser, which we honor, or by contacting us.

You may unsubscribe from promotional emails through their unsubscribe link or by contacting us directly. Order and account-related emails may continue.

The website is not directed to children under 13. If we learn that information from a child under 13 was collected, we will take steps to delete it promptly.

External websites, including brand manufacturer sites and carrier tracking portals, have their own privacy practices, and we are not responsible for them.

Ranzo Hardware is based in the United States and serves US customers. Information from visitors outside the United States is transferred to and processed in the United States, where laws may differ from those of the visitor’s country.

Updates will be published on this page with a revised date. Material changes may also be communicated by email or a website notice. Contact us with questions or privacy requests.